First line support
On line (phone, email) support for users with a response and fix as required or
escalation to project management depending on the scale of the requirement.
 
First line support provided as follows:
Off site via email and / or phone (remote access not required but advisable)
For all working days except public and bank holidays
From 9am to 5pm on each day
Fixed prices per month based on number of active application users.
UK only.
 
Main key benefits for customers:
Fixed cost with any additional costs (managed by client through approval process.
Single point of contact for all application users.   
 
Training
All training can be provided: 
On client premises or off site in our offices in Nottinghamshire.
On a 1 to 1 basis or to a group of users.
Training sessions are therefore quoted at a day rate for each day.
 
All training sessions interactive with users using one of the Office applications throughout. Users are therefore taken through the Nav learning curve very quickly. In addition to make sure users retain the knowledge,  supporting training material is included at no additional cost for the core Nav modules (General ledger, Sales & Receivables, Purchase & Payables, Fixed Assets). This training material includes step by step instructions with supporting screen dumps. It is provided in pdf file format.

Training sessions can be either taylored to your specific needs or follow a standard format.

Prices start at £250 per day on site plus £50 per day per user up to a maximum of 6 users. All prices exclude VAT.

The following Office applications (versions 2003 and 2007) can be covered in this service:

Excel
Word
Outlook
Powerpoint
Project
Visio
Access

No matter what your requirements are, we can provide the MS Office training for you on site or off site with supporting training material Email or call us for a quote!

Installation & Configuration
We can install the office package you choose and configure it for you.
 
Emails & Domains
We can  set up and configure Outlook to retrieve emails from your domain or other
email addresses such as Yahoo.